Reserve Bank of India (RBI) advised the Indian Banks' Association to formulate, in consultation with Indian Institute of Banking and Finance (IIBF), certificate course for Debt Recovery Agents to undergo 100 / 50 hours of training. RBI has also stipulated that Banks / NBFCs should ensure that within a period of one year all their recovery agents should undergo the specified training and obtain certification from IIBF. Also it has been notified to the service providers engaged by Banks / NBFCs to employ only personnel who have undergone the training and obtained the certificate for the purpose of recovery from IIBF. 

Course Outline

• Principles of Banking
• Structure and Function of Banking
• Retail Banking
• Recent Trends
• E-banking-KYC Norms
• Credit Cards -  Consumer Loans - Home Loans - Agriculture credit products etc
• Soft Skills - Communication and Interpersonal Skills, Telephone Etiquette, Negotiation Skills and Analytical Ability 

Who should take the exam?

Candidates who want to become collections, recovery, or repossession agents contract with a business to collect a debt or work in a collections or repossession agency. Tasks included will be to locate and recover property, collections agents must possess skills in communication, negotiation, and investigation.