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BANKERS TUTORIAL · JAIIB · EXAM-PLANNING GUIDE

Study plan: Different banker-customer relationships

A bank can act in different capacities during different transactions. Recognising debtor-creditor, agency and custody relationships helps explain whose property is held, whose instruction is followed and what obligation arises.

01 / 03Learn with a clear direction

2 min read Original learning material · Prepared 14 Oct 2026

This is an original preparation plan, not a new examination announcement. Check dates, stages, eligibility and application instructions in the issuing authority’s current notice.

01 / UNDERSTANDING

Plan your preparation

Learn relationships using a service table before memorising labels. Revisit the same customer's three transactions on a later day, checking that the explanation follows the service rather than the person's identity. Reverse the exercise during revision: provide an obligation and ask which service could create it. This reveals whether the learner can reason from the actual promise rather than automatically attach the deposit relationship to anything that happens at a bank counter or through an account.

02 / UNDERSTANDING

The concept in context

The legal and practical relationship depends on the service being performed. A normal deposit creates a debtor-creditor relationship, with the bank owing the customer. Collection services involve acting on instructions as an agent, while custody arrangements concern holding property under their particular agreed terms.

03 / UNDERSTANDING

A worked learning case

A customer maintains a deposit, sends an instrument for collection and separately uses a custody service. A trainee describes all three as the bank borrowing money. The trainer asks what the bank receives and promises in each case, revealing that the underlying obligations are different despite the common customer.

ORIGINAL EDUCATIONAL PRACTICE

Try it before you check.

Is the bank's capacity identical for a normal deposit and a collection instruction?

Show the answer and reasoning

No.

A normal deposit generally creates an amount the bank owes the depositor, while collection involves carrying out an instruction in an agency capacity. The transaction determines the relationship. Identifying the service and its terms is necessary before deciding what obligation exists or what performance the customer can reasonably expect.

Two traps to watch for.

  • Applying the deposit relationship to every banking service.
  • Ignoring contract terms when explaining custody obligations.

YOUR TOPIC-SPECIFIC LEARNING MAP

Build your next study session

  1. Identify the distinct service in each of the three transactions.

  2. State what the bank receives and promises for each service.

  3. Match the obligation with the correct relationship rather than the customer name.

Explain the idea, apply it to a new situation, then check what changed in your reasoning.

BANKERS TUTORIAL · SOURCE NOTES

Keep the source alongside your notes.

Official links provide subject context and authoritative reference material. This guide’s explanation, scenario and question are original Bankers Tutorial learning content.

  1. iibf.org.in https://iibf.org.in/jaiib-junior-associate-IIBF
  2. iibf.org.in https://iibf.org.in/documents/RulesSyllabus/2026/FlagshipCourses/21%20-%20JAIIB-Final_Exam_24.07.25_Final_23.02.2026.pdf
  3. www.rbi.org.in https://www.rbi.org.in/commonperson/English/Scripts/PressReleases.aspx?Id=2123

For JAIIB preparation, check the current official notice before relying on changing dates, rules or examination requirements.

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